This policy explains how Sovereign Facade Engineering Consultants Ltd ("Sovereign", "we", "us", or "our") collects, uses, and protects personal data you provide through this website, and how we use cookies. We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Who we are
Sovereign Facade Engineering Consultants Ltd is a company registered in England and Wales (Company No. 17193274), with its registered office at 7 Snapdragon, 8 Hazel Road, Bristol, BS4 1FZ, United Kingdom. For the purposes of data protection law, we are the data controller for personal data collected through this website.
What information we collect
We collect personal data you provide directly when you make an enquiry through our contact form, when you download a resource from our website, or when you contact us by email. This may include:
- Your name
- Your company name
- Your email address
- Your telephone number, if you choose to provide it
- Your project location, if you choose to provide it
- The content of your message and any drawings, specifications, or documents you choose to attach.
We also collect limited technical and usage data through cookies and similar technologies, as described in the Cookies section below. We do not ask for or intentionally collect special category personal data through this website.
How we use your information
We use the personal data you provide to respond to and manage your enquiry, to supply any resource you have requested, to discuss and deliver facade engineering services where you engage us, and to keep records of our business communications. We use analytics data to understand how visitors use our website so that we can improve it. We do not use your details for marketing without your consent, and we do not sell or rent your personal data.
Our lawful basis for processing
Our lawful basis for processing the personal data you submit is our legitimate interests: namely, to respond to your enquiry and to carry on and manage our business. Where you engage us, we also process your data because it is necessary for the performance of a contract with you. For analytics cookies and any other non-essential cookies, our lawful basis is your consent, which you give through our cookie banner and may withdraw at any time.
Cookies
A cookie is a small file placed on your device when you visit a website. We use two categories of cookie:
Strictly necessary cookies. These are required for the website to function correctly and to remember your cookie preferences. They do not track you for marketing purposes and do not require your consent.
Analytics cookies. We use Google Analytics 4, provided by Google, to understand how visitors find and use our website — for example, which pages are viewed, how long visitors stay, and which sources bring people to the site. These cookies are only set if you consent to them.
When you first visit our website you will see a cookie banner allowing you to accept or reject non-essential cookies. No analytics cookies are set unless and until you accept them. You can change or withdraw your consent at any time through the cookie preferences link on our website, and you can also set your browser to refuse or delete cookies, though some parts of the site may not function properly if you do.
Google Analytics processes data on our behalf. Information collected may be transferred to and processed on servers outside the UK; where that happens, appropriate safeguards are in place to protect your data to UK GDPR standards. We have configured Google Analytics so that we do not receive information that identifies you personally. Further information about how Google uses data is available on Google’s own website.
- Strictly necessary cookies, which are required for the website to function correctly. These do not require consent and are always active.
- Analytics cookies, specifically Google Analytics, which help us understand how visitors use the site so we can improve it. These are non-essential and are only set if you give your consent.
When you first visit our site you will see a cookie banner allowing you to accept or reject non-essential cookies. We do not set analytics cookies until you have given consent. You can change or withdraw your choice at any time using the cookie settings on the site, or by adjusting your browser settings to refuse or delete cookies. Google Analytics data is processed by Google; for more information see Google’s own privacy resources.
How we store and protect your data
Enquiries submitted through this website are sent to our business email at projects@sovereignfacade.co.uk and are stored securely. We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure, and we restrict access to those who need it to respond to your enquiry or deliver our services.
How long we keep your data
We keep personal data no longer than is necessary. Where an enquiry does not lead to an engagement, we retain it only for a reasonable period to manage related correspondence and then delete it. Where you become a client, we retain relevant records for the duration of our engagement and for the period afterwards required to meet our legal, professional, insurance, and accounting obligations. Analytics data is retained in line with the retention period set within Google Analytics.
Sharing your information
We do not sell your personal data. We share it only where necessary: with trusted service providers who help us operate our business and deliver our services (such as IT, hosting, email, analytics, and professional advisers), all of whom are required to keep it secure and use it only for the purposes we specify; or where we are required to do so by law. Some of these providers may process data outside the UK; where that happens, we take steps to ensure your data continues to be protected to UK GDPR standards through appropriate safeguards.
Your rights
Under the UK GDPR you have the right to: be informed about how your data is used; access the personal data we hold about you; have inaccurate data corrected; request that your data be erased; restrict or object to our processing of your data; withdraw consent where processing is based on consent; and request the transfer of your data in certain circumstances. To exercise any of these rights, please contact us at projects@sovereignfacade.co.uk.
Complaints
If you have a concern about how we have handled your personal data, please contact us first at projects@sovereignfacade.co.uk and we will do our best to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
For any questions about this policy or how we handle your personal data, contact us at projects@sovereignfacade.co.uk, or write to Sovereign Facade Engineering Consultants Ltd, 7 Snapdragon, 8 Hazel Road, Bristol, BS4 1FZ, United Kingdom.